Refund policy

Personalised items

Items personalised with a name or text you've provided (such as name mugs, family mugs and name water bottles) are made specially for you. We can't accept returns or exchanges on personalised items unless they arrive faulty, damaged or not as ordered. Please check spelling carefully before ordering - we print exactly what's entered.

Non-personalised items

Under the UK Consumer Contracts Regulations, you can cancel an order for non-personalised items within 14 days of receiving it. Email us within that time, then return the item unused, unwashed and in its original condition within a further 14 days. Return postage is paid by you. We'll refund the item price (and the original standard delivery charge if you return the whole order) within 14 days of receiving the return.

Faulty, damaged or wrong items

If anything arrives faulty, damaged or not as ordered, email stuart.hogarty@gmail.com within 14 days of delivery with your order number and a photo. We'll send a free replacement or a full refund - you won't need to send it back unless we ask.

Sizing

Please check the size guide on each clothing product before ordering. As clothing is made to order, wrong-size returns can only be accepted for non-personalised items under the 14-day cancellation right above.

Refunds

Refunds are made to your original payment method. Your statutory rights are not affected.